Sussex Film Office Marketplace Owner Protection Program

Effective Date: 01/10/2024

At Sussex Film Office Marketplace, we are committed to safeguarding our owners (suppliers) who rent out vehicles, equipment, and other items to customers. Our Owner Protection Program is designed to provide peace of mind and financial security while ensuring compliance with the laws of England. This document outlines the key elements of our protection program, including liability coverage, verification processes, and claims procedures.

1. Owner Protection Coverage

1.1 What Gets Covered?

  • Damage and Non-Return: We offer coverage of up to £2,500 per rental against damage and non-return of items.
  • Compensation: If a renter fails to return an item, they will be held responsible for the full replacement cost, and our protection will cover compensation based on repair, replacement, or original value, whichever is less.

1.2 What Is Not Covered?

  • Pre-existing Conditions: Damage resulting from pre-existing defects or normal wear and tear.
  • Mechanical Failures: Issues arising from mechanical or electrical failures that were not caused by the renter.
  • Delicate or Vintage Items: Damage to delicate items without proper protective cases, or items that are significantly worn.
  • Natural Disasters: Any damage caused by natural disasters or global events.
  • Public Liability: Liability related to public or product liability claims.

1.3 Exclusions

  • Business Interruptions: Loss of income due to delays or unfulfilled rentals.
  • Certain Item Types: Real estate, campervans, living beings, chemicals, or weapons are not covered.
  • Unverified Transactions: Rentals involving unverified third parties are excluded.

2. Eligibility Criteria

To qualify for our Owner Protection Program, you must:

  • Be the registered account holder on the Sussex Film Office Marketplace.
  • Complete our verification process successfully.
  • Have no serious criminal convictions within the last five years.
  • Have no county court judgments, debt relief orders, or bankruptcies.
  • Have never been denied insurance.
  • Ensure items are only handed over to verified renters.

3. Claims Process

3.1 Steps to Open a Claim

  1. Notify the Renter: Request compensation directly from the renter.
  2. Report the Incident: Report any theft or damage to law enforcement and obtain a reference number.
  3. Documentation: Ensure you have accurate documentation, including proof of item value and rental listing.
  4. Timeframe: Notify us of the incident within 24 hours and submit all claim information within three days.

3.2 Resolution Process

  • Our Resolution Team will assess whether the item is repairable and determine compensation based on documented evidence.
  • We will pursue compensation from the renter in accordance with our Terms of Service.

4. Security Measures

4.1 Verification Process

  • Identity Verification: All users must complete a verification process using a trusted third-party service, ensuring that only verified individuals can rent your items.
  • Email Confirmation: All users’ email addresses are verified during registration, adding an additional layer of security.

4.2 Communication

  • In-App Messaging: Utilize our secure messaging system for all communications between owners and renters, ensuring privacy and traceability.
  • Data Protection: We use encryption to protect all personal and financial data, ensuring it is securely stored.

4.3 Review System

  • Closed Review System: Only verified owners and renters who have completed a transaction can leave reviews, ensuring authenticity and accountability.
  • Mutual Ratings: Both owners and renters can rate each other, fostering a trustworthy community.

5. Fraud Prevention

We take fraudulent activities seriously. Any attempt to submit false information or fraudulent claims will result in immediate consequences, including reimbursement demands, legal actions, and a permanent ban from the Sussex Film Office Marketplace.

Conclusion

The Sussex Film Office Marketplace Owner Protection Program is designed to empower our owners by providing robust protection and ensuring a safe rental experience. By understanding and utilizing these protections, you can confidently rent out your items while we support you every step of the way.

For any questions regarding these Owners Protection Terms, please contact us:

Email: marketplace@sussexfilmoffice.co.uk

Phone: 01903 951030

Thank you for using Sussex Film Office Marketplace!